Shipping policy

Last updated: 18 August 2026

This Shipping Policy explains how orders are processed and shipped from Rainbow Glitter Australia through rainbowglitter.com.au.

Order Processing

Orders are processed after payment has been received and confirmed. Orders are usually packed and dispatched within 1–3 business days, excluding weekends and public holidays.

During busy periods, promotions, seasonal sales or product launches, processing may take longer. If there is a delay with your order, we will contact you where possible.

Shipping Within Australia

Available shipping options, costs and estimated delivery times are shown at checkout where available. Delivery estimates are provided as a guide only and may vary depending on your location, carrier delays, public holidays, weather, peak periods or other circumstances outside our control.

Free Shipping

Free shipping may be available on eligible Australian orders over the advertised order value. If a free shipping offer is active, it will apply at checkout when the order meets the required conditions. Free shipping offers may change, end or have exclusions without notice unless otherwise stated.

Shipping Costs

Shipping costs are calculated at checkout based on the order, delivery location and available shipping method. If a shipping rate does not appear at checkout, please check that your address has been entered correctly or contact us for support.

Order Tracking

Tracking details will be sent to the email address provided at checkout once the order has been dispatched. Tracking updates are controlled by the delivery carrier and may take time to appear after dispatch.

Delivery Address

Customers are responsible for entering the correct delivery address at checkout.

Please check your name, street address, suburb, state, postcode and email address before placing your order. If you notice an address mistake, contact us as soon as possible at admin@rainbowglitter.com.au.

Once an order has been packed or shipped, address changes may not be possible.

Delayed Deliveries

Delivery delays can occur due to carrier issues, weather, public holidays, peak seasons, incorrect addresses or events outside our control. If your order is delayed, please check the tracking information first.

If the tracking has not updated for a reasonable period, contact us with your order number and we will help review the issue where possible.

Lost or Missing Parcels

If your order appears lost or has not arrived, contact us at admin@rainbowglitter.com.au with your order number and tracking details. We may need to contact the delivery carrier or ask you to check with your local delivery office before the issue can be resolved. Rainbow Glitter Australia is not responsible for delays caused by the carrier, but we will help where possible.

Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, contact us as soon as possible at admin@rainbowglitter.com.au with:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A short description of the issue

We will review the issue and advise the next step.

Incorrect or Incomplete Orders

If you receive the wrong item or your order is missing an item, contact us as soon as possible at admin@rainbowglitter.com.au with your order number and photos of what you received.

We will review the order and help resolve the issue.

International Shipping

International shipping availability may vary. If international shipping is not available at checkout, please contact us before placing an order. Customers are responsible for any customs duties, import taxes, fees or restrictions that may apply in their country.

Returns

Shipping costs for change-of-mind returns are usually the customer’s responsibility unless we agree otherwise.

For more information, please read our Return & Refund Policy.

Contact Us

For shipping questions, contact us at:

Rainbow Glitter Australia
 Email: admin@rainbowglitter.com.au
 Postal Address: PO BOX 711, Ormeau, QLD, 4208, Australia