Privacy policy

Last updated: January 24, 2025 

This Privacy Policy explains how Rainbow Glitter Australia (“we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit rainbowglitter.com.au, place an order, create an account, contact us or otherwise use our website and services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Account details

  • Customer support messages

  • Marketing preferences

We may also collect information automatically when you use our website, including:

  • Device information

  • Browser type

  • IP address

  • Pages viewed

  • Products viewed

  • Referring pages

  • Website usage data

  • Cookie and analytics information

Payment information is handled through our checkout and payment service providers. We do not intentionally store full payment card details on our own systems.

How We Use Your Information

We use personal information to:

  • Process and fulfil orders

  • Provide shipping and delivery updates

  • Respond to customer enquiries

  • Manage customer accounts

  • Provide customer support

  • Improve our website, products and services

  • Send order confirmations and service messages

  • Send marketing emails where you have opted in or where permitted

  • Prevent fraud, misuse or security issues

  • Meet legal, tax, accounting and business requirements

Cookies and Website Tracking

We use cookies and similar technologies to operate our website, support checkout, remember preferences, understand website performance and improve marketing.

Cookies may help us understand how visitors use our website, which products are viewed and how we can improve the shopping experience.

You can manage or block cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to our emails or agree to receive marketing messages, we may send you updates about products, offers, new arrivals, glitter guides and store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We will still send important service messages related to orders, payments, shipping, account activity or customer support where required.

How We Share Information

We may share personal information with trusted third parties where needed to operate our business and provide our services, including:

  • Shopify and website hosting providers

  • Payment processors

  • Shipping and delivery providers

  • Email marketing platforms

  • Analytics and advertising services

  • Customer support tools

  • Professional advisers such as accountants or legal advisers

  • Government, regulatory or law enforcement bodies where required by law

We do not sell personal information to third parties.

Overseas Service Providers

Some service providers we use may process, store or access personal information outside Australia. This may include website, payment, email, analytics, advertising or app service providers.

Where required, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy requirements.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no online system, website or electronic storage method can be guaranteed to be completely secure. Customers should also take care when sharing information online and when managing account login details.

Retention of Information

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy.

This may include order fulfilment, customer support, accounting, tax, legal, security, fraud-prevention and business record requirements.

When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before responding to a request.

Deleting Your Information

You may contact us to request deletion of personal information we hold about you.

Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, order history or business record purposes.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us with the details of your concern.

We will review your request and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions, access or correction requests, or privacy complaints, contact us at:

Rainbow Glitter Australia
 Email: admin@rainbowglitter.com.au
 Postal Address: PO BOX 711, Ormeau, QLD, 4208, Australia